All forms of Donation(Including Treats) are non-refundable.
You acknowledge that in most cases you are donating to another individual.
If what was promised from Sponsor Bonuses is not fulfilled, contacting the person you are sponsoring is the best way to get to a solution. If there is no compliance then you are eligible to challenge for a refund through the third party payment transaction platform. The owner of each account is responsible for the Sponsor Bonus fulfillment and assumes liability.
As for Treats, recalling as already placed order is time-sensitive, and in most cases orders are instant and irreversible. If you order a pizza for a streamer and they have received it, there isn't much we can do about it. Most treats are for someone else and are considered a gift or donation. If any issues present itself with the fulfillment of treats, please contact firstname.lastname@example.org before anything to get to a solution.
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YOUR CUSTOM VIEWER NOTIFICATION HAS NOT BEEN
SET UP YET OR IS STILL PENDING APPROVAL.