TreatStream Frequently Asked Questions "FAQS"

Pal Panel

How do I get Pals?

Messaging

Who can I message?

Treat Points

How do I earn Treat Points?

What can I use or do with Treat Points?

TreatStream Custom Viewer Notification

What is the TreatStream Custom Viewer Notification?

How do I access the TreatStream Custom Viewer Notification (CVN)?

What's TreatStream Custom Notifications for Streamers?

What's TreatStream Custom Notifications for Viewers?

Tips

What are tips?

How do I receive tips?

Can I receive or send Tips in different currencies?

Reserved amount?

Sponsorships

How do Sponsorships work?

How do I receive Sponsorships?

Can I receive or send Sponsorships in different currencies?

How do I stop a Sponsorship?

Reserved amount?

Treats

Why Treats?

How do Treats work?

Save The Children through Food Delivery Treats

Are there requirements?

Is my personal information secure?

How do I get Food Delivery on my page?

How do I know viewers won't order exaggerate amounts of food delivery to my house?

For what countries are Treats Available?

How will I know if the streamer received the treat sent?

What are the hours of support?

Why are these items priced more than they really are?

Price of a certain item has changed. Why is this?

Are refunds possible?

Treat was not received or fulfilled successfully?

What happen to Top Treaters list?

Payment Methods

What Payment Methods are accepted?

Blacklisting

How does Blacklist Feature work?

Notifications & Widgets

What are notifications & widgets?

What notifications & widgets are available?

How do I implement these notifications & widgets into my stream?

Business Inquiry

Want to submit a Business Inquiry?

Have your own questions or suggestions?

Email us directly at support@treatstream.com

Pal Panel

-How do I get Pals?

You may add pals by searching for them, the person you are adding must accept the Sync Request in order to be considered a pal.

Also, they will automatically be added to your Pal Panel from any act of support, such as Tipping, Sponsoring, or Treating that person.

Messaging

-Who can I message?

You may only message synced pals on your Pal Panel. This means you cannot message pals that you simply added without syncing with them.

Treat Points

-How do I earn Treat Points?

Treat Points can be earned by supporting others via Tips, Sponsorships, and Treats.

Treat Points Awarded are based USD Value and Category Multiplier:

Tip- 100x, Sponsorships- 150x, Treats- 200x

-What can I use or do with Treat Points?

You can redeem them for the Custom Viewer Notification and soon in the Treat Shop for discounts on gear and more. Save them up! You may also gift Treat Points to a Pal in need.

TreatStream Custom Viewer Notification

-What is the TreatStream Custom Viewer Notification?

The TreatStream Custom Viewer Notification (CVN) allows users to send Tips or Sponsorships with their own custom designed notifications! This means that if a streamer allows CVN notifications, you can override their notifications with your own!

-How do I access the TreatStream Custom Viewer Notification (CVN)?

To access the CVN, go to Dashboard -> Notifications -> and click 'Click Here to configure TreatStream Custom Viewer Notification'. You will notice that there are two options: 1) For Streamers and 2) For Viewers. (It costs 3,000 Treat Points to unlock CVN for Viewers for one month. Each unlock period comes with 3 redesign keys that allow you change the design of your notification per key spent. Extra keys roll over if unspent.)

-What's TreatStream Custom Notifications for Streamers?

Since viewers can control the image and sound portion of the TreatStream Custom Viewer Notification, streamers are given the option to control everything else, including the location of the viewer's chosen image. They can choose the positioning of the image, but not the actual image itself. They can also add whatever text they want surrounding the image, as well as control things such as volume.

-What's TreatStream Custom Notifications for Viewers?

Once unlocked with 3,000 Treat Points, you can use this section to create your own custom notification to override a streamer's notification when you tip or sponsor them. You are allowed to use a maximum of two images, and one sound.

Tips

-What are Tips?

Tips are one time donations.

-How do I receive tips?

To receive tips you must link a Paypal Account in Donation Settings first. The Linked Paypal account is where the funds will go. (Donation Settings can be accessed from the 'Account Settings' menu on the top-right when logged in.)

-Can I receive or send Tips in different currencies?

You may receive or send Tips in your currency, or the donor can choose the currency they prefer.

-Reserved amount?

Tips are completely free!

Sponsorships

-How do Sponsorships work?

Sponsorships are recurring payments that are collected monthly on an individual basis from the date a person initiated the sponsorship.

At most, a sponsorship can last two years, at which point the sponsorship would have to be manually renewed to continue. That is why you see beginning and end dates in the PayPal Memo.

-How do I receive Sponsorships?

To receive Sponsorships, you must link a Paypal Account in Donation Settings first. The Linked Paypal account is where the funds will go. (Donation Settings can be accessed from the 'Account Settings' menu on the top-right when logged in.)

-Can I receive or send Sponsorships in different currencies?

Only USD is accepted for Sponsorships.

-How do I stop a Sponsorship?

All monthly sponsorship payments can be reviewed or discontinued at anytime through "People I Sponsor" in your Account Settings or Dashboard. You can review, or discontinue your sponsorship at any time.

-Reserved amount?

10% is reserved for service, maintenance, and continual improvement of the site to meet your needs. This excludes the PayPal third party payment processing fees that may apply.

(Significantly less than other services and we provide many features.)

We understand that you work hard and want to keep as much as you can in your pocket while having the best service possible!

Treats

-Why Treats?

To put it in simple terms, some viewers actually want the possibility to give in different more pleasant and direct ways. Streamers would also love to offer these ways, if only personal information and orders could be kept secure and confidential. Ladies and gentlemen, that is why we're here!

-How do Treats work?

Treats are automatically fulfilled without any information being shared. (Delivery fees, tips, and taxes are all paid. No Hassles! Just receive and eat!)

Once Treat is sent the streamer should receive an email, activity, and live stream notifications. Then food orders for that streamer will automatically go on cooldown for the amount of time the streamer assigned it so there isn't an overabundance of food sent to the streamer. Of course, Treats will also shut down based on the restaurant or support hours which also depends on where the streamer is located.

-Save The Children through Food Delivery Treats

A small portion of the transaction from each food delivery treat you send is donated to help care for children through Save The Children Foundation.

-Are there requirements?

500+ Twitch Followers & Views, only available for Twitch users currently.

-Is my personal information secure?

Yes ALL personal information is kept completely private even your first name, nothing at all will be known. It's solely for the use of TreatStream fulfillment of Treats viewers place for you.

-How do I get Food Delivery on my page?

You must first input your delivery address then submit Request Treats. Which we will then be processed within a few days.

-How do I know viewers won't order exaggerate amounts of food delivery to my house?

You have control over your treats, the cooldowns, and whether they are hidden or visible.

-For what countries are Treats available?

Currently we only able to accept or service streamers in the US, UK, & Canada. We are looking into more other countries though.

-How will I know if the streamer received the treat sent?

If it's food delivery and you're watching the stream you will know when it arrives.

-What are the hours of support?

Hours of Treat Support will run 11:00am-1:00am EST everyday.

-Why are these items priced more than they really are?

As you know, Food delivery is almost never inexpensive.

Food Delivery pricing includes Food cost, Delivery minimums, Delivery Fees, Driver Tips, Taxes, and Transaction fees.

This is the reason why you see the prices you see.

You may notice that a $15 pizza may be priced as $20 on TreatStream. This is because you have to consider the fact that these items have all kinds of handling fees. For example, certain products require a shipping fee, and almost all food services require tips and/or delivery fees. TreatStream is also a service, so a service fee is to be expected.

-Price of a certain item has changed. Why is this?

This could be for multiple reasons. The most common reason is that the streamer lives in a foreign country, and the currency exchange rate has changed. (This is most common for streamers in the UK & CA.) Another reason could be that the streamer's specific restaurant has changed their pricing system. Either they changed the price of an item, the cost of the delivery fee, or the minimum for delivery has been raised/lowered.

-Are refunds possible?

Refunds are not possible unless there may be a reasonable mishap. This is because recalling an already placed order is time-sensitive, and in most cases orders are instant and irreversible. If you order a pizza for a streamer and they have received it, there isn't much we can do about it.

-Treat was not received or fulfilled successfully?

Reply to the treat email or email us a support@treatstream.com for assistance.

-What happen to Top Treaters list?

The Top Treaters from our previous website will be our hall of famers for the support they provided on making this new website possible. They will forever be remembered until we re enable Top Treaters functionality. (We are not sure yet if or when this will happen.)

Payment Methods

-What Payment Methods are accepted?

Any payments that are available in Paypal are accepted. Paypal is the most popular Third Party Payment Processor, Funds are directly processed by Paypal and do not touch our end. If any question are to arise from transactions, receiving funds, or chargebacks you should contact PayPal directly. PayPal third party payment processing fees may apply.

Blacklisting

-How does Blacklist Feature work?

Chargebacks are irritating, this feature allows you to prevent fraudulent users, trolls, or abusers from tipping, sponsoring, and treating you. Currently it bans their account from sending you anything. This feature also removes them from your Pal Panel.

Notifications & Widgets

-What are notifications & widgets?

Real Time Highly Customizable Live Stream Notifications and Tracking for your needs.

Set up notification seamlessly and beautifully with our intuitive drag-and-drop system. Easily set up notifications for Twitch and Youtube.

-What notifications and widget tracking are available?

Twitch Notifications Include: Follows, Tips, Sponsors, Subscriptions, Treats, Hosts.

YouTube Notifications Include: Tips, Sponsors.

-How do I implement these notifications & widgets into my stream?

If you're streaming with OBS, you'll need to have the CLR Browser Source Plugin installed (it's all free!) Once the plugin is installed, just pop the Notification or Widget link into the CLR source and it should appear on your scene.

You can also use XSplit and implement the same Notification/Widget links.

Business Inquiry

-Want to submit a Business Inquiry?

For business inquiries, e-mail: admin@treatstream.com

Have your own questions or suggestions?

Email us directly at support@treatstream.com