TreatStream Frequently Asked Questions "FAQS"

Treats

Why Treats?

How do Treats work?

Save The Children through Food Delivery Treats

Are there requirements?

Is my personal information secure?

How do I get Food Delivery on my page?

How do I know viewers won't order exaggerate amounts of food delivery to my house?

For what countries are Treats Available?

How will I know if the streamer received the treat sent?

What are the hours of support?

Why are these items priced more than they really are?

Price of a certain item has changed. Why is this?

Are refunds possible?

Treat was not received or fulfilled successfully?

What happen to Top Treaters list?

Stream Notifications

What are Stream Notifications?

Business Inquiry

Want to submit a Business Inquiry?

Have your own questions or suggestions?

Email us directly at support@treatstream.com

Treats

-Why Treats?

To put it in simple terms, some viewers actually want the possibility to give in different more pleasant and direct ways. Streamers would also love to offer these ways, if only personal information and orders could be kept secure and confidential. Ladies and gentlemen, that is why we're here!

-How do Treats work?

Treats are automatically fulfilled without any information being shared. (Delivery fees, tips, and taxes are all paid. No Hassles! Just receive and eat!)

Once Treat is sent the streamer should receive an email, activity, and live stream notifications. Then food orders for that streamer will automatically go on cooldown for the amount of time the streamer assigned it so there isn't an overabundance of food sent to the streamer. Of course, Treats will also shut down based on the restaurant or support hours which also depends on where the streamer is located.

-Save The Children through Food Delivery Treats

A small portion of the transaction from each food delivery treat you send is donated to help care for children through Save The Children Foundation.

-Are there requirements?

500+ Twitch Followers & Views, only available for Twitch users currently.

-Is my personal information secure?

Yes ALL personal information is kept completely private even your first name, nothing at all will be known. It's solely for the use of TreatStream fulfillment of Treats viewers place for you.

-How do I get Food Delivery on my page?

You must first input your delivery address then submit Request Treats. Which we will then be processed within a few days.

-How do I know viewers won't order exaggerate amounts of food delivery to my house?

You have control over your treats, the cooldowns, and whether they are hidden or visible.

-For what countries are Treats available?

Currently we only able to accept or service streamers in the US, UK, & Canada. We are looking into more other countries though.

-How will I know if the streamer received the treat sent?

If it's food delivery and you're watching the stream you will know when it arrives.

-What are the hours of support?

Hours of Treat Support will run 11:00am-1:00am EST everyday.

-Why are these items priced more than they really are?

As you know, Food delivery is almost never inexpensive.

Food Delivery pricing includes Food cost, Delivery minimums, Delivery Fees, Driver Tips, Taxes, and Transaction fees.

This is the reason why you see the prices you see.

You may notice that a $15 pizza may be priced as $20 on TreatStream. This is because you have to consider the fact that these items have all kinds of handling fees. For example, certain products require a shipping fee, and almost all food services require tips and/or delivery fees. TreatStream is also a service, so a service fee is to be expected.

-Price of a certain item has changed. Why is this?

This could be for multiple reasons. The most common reason is that the streamer lives in a foreign country, and the currency exchange rate has changed. (This is most common for streamers in the UK & CA.) Another reason could be that the streamer's specific restaurant has changed their pricing system. Either they changed the price of an item, the cost of the delivery fee, or the minimum for delivery has been raised/lowered.

-Are refunds possible?

Refunds are not possible unless there may be a reasonable mishap. This is because recalling an already placed order is time-sensitive, and in most cases orders are instant and irreversible. If you order a pizza for a streamer and they have received it, there isn't much we can do about it.

-Treat was not received or fulfilled successfully?

Reply to the treat email or email us a support@treatstream.com for assistance.

-What happen to Top Treaters list?

The Top Treaters from our previous website will be our hall of famers for the support they provided on making this new website possible. They will forever be remembered until we re enable Top Treaters functionality. (We are not sure yet if or when this will happen.)

Stream Notifications

-What are Stream Notifications?

Real Time Highly Customizable Live Stream Notifications and Tracking for your needs.

Set up notifications seamlessly and beautifully with our intuitive drag-and-drop system to pop up on your stream in real time.

Business Inquiry

-Want to submit a Business Inquiry?

For business inquiries, e-mail: admin@treatstream.com

Have your own questions or suggestions?

Email us directly at support@treatstream.com