TreatStream Frequently Asked Questions "FAQS"

Pal Panel

How do I get Pals?

Messaging

Who can I message?

Treat Points

How do I earn Treat Points?

What can I do with Treat Points?

TreatStream Custom Viewer Notification

What is the TreatStream Custom Viewer Notification?

How do I access the TreatStream Custom Viewer Notification (CVN)?

Tips

What are tips?

How do I receive tips?

Can I receive or send Tips in different currencies?

Reserved amount?

Sponsorships

How do Sponsorships work?

How do I receive Sponsorships?

Can I receive or send Sponsorships in different currencies?

How do I stop a Sponsorship?

Reserved amount?

Treats

Why Treats?

How do Treats work?

Save The Children through Food Delivery Treats

Are there requirements?

Is my personal information secure?

How do I get Food Delivery on my page?

How do I know viewers won't order exaggerate amounts of food delivery to my house?

For what countries are Treats Available?

How will I know if the streamer received the treat sent?

What are the hours of support?

Why are these items priced more than they really are?

Price of a certain item has changed. Why is this?

Are refunds possible?

Treat was not received or fulfilled successfully?

What happen to Top Treaters list?

Payment Methods

What Payment Methods are accepted?

Blacklisting

How does Blacklist Feature work?

Notifications & Widgets

What are notifications & widgets?

What notifications & widgets are available?

How do I implement these notifications & widgets into my stream?

Business Inquiry

Want to submit a Business Inquiry?

Have your own questions or suggestions?

Email us directly at support@treatstream.com

Pal Panel

-How do I get Pals?

You may add pals by searching for them, the person you are adding must accept the Sync Request in order to be considered a pal.

Also, they will automatically be added to your Pal Panel from any act of support, such as Tipping, Sponsoring, or Treating that person.

Messaging

-Who can I message?

You may only message synced pals on your Pal Panel. This means you cannot message pals that you simply added without syncing with them.

Treat Points

-How do I earn Treat Points?

Treat Points can be earned by supporting others via Tips, Sponsorships, and Treats.

Treat Points Awarded are based USD Value and Category Multiplier:

Tip- 100x, Sponsorships- 150x, Treats- 200x

-What can I use or do with Treat Points?

You can redeem them for the Custom Viewer Notification and soon in the Treat Shop for discounts on gear and more. Save them up!

TreatStream Custom Viewer Notification

-What is the TreatStream Custom Viewer Notification?

The TreatStream Custom Viewer Notification (CVN) allows users to send Tips, Sponsorships or Treats with their own custom designed notifications! This means that if a streamer allows CVN notifications, you can override their notifications with your own!

-How do I access the TreatStream Custom Viewer Notification (CVN)?

To access the CVN, go to 'Redeem Points' on the left menu, and click 'Unlock for 1 Month with 3,000 Treat Points'. (It costs 3,000 Treat Points to unlock CVN for Viewers for one month. Each unlock period comes with 3 redesign keys that allow you change the design of your notification per key spent. Extra keys roll over if unspent.)

Tips

-What are Tips?

Tips are one time donations.

-How do I receive tips?

To receive tips you must link a Paypal Account in Donation Settings first. The Linked Paypal account is where the funds will go. (Donation Settings can be accessed from the 'Account Settings' menu on the top-right when logged in.)

-Can I receive or send Tips in different currencies?

You may receive or send Tips in your currency, or the donor can choose the currency they prefer.

-Reserved amount?

Tips are completely free!

Sponsorships

-How do Sponsorships work?

Sponsorships are recurring payments that are collected monthly on an individual basis from the date a person initiated the sponsorship.

At most, a sponsorship can last two years, at which point the sponsorship would have to be manually renewed to continue. That is why you see beginning and end dates in the PayPal Memo.

-How do I receive Sponsorships?

To receive Sponsorships, you must link a Paypal Account in Donation Settings first. The Linked Paypal account is where the funds will go. (Donation Settings can be accessed from the 'Account Settings' menu on the top-right when logged in.)

-Can I receive or send Sponsorships in different currencies?

Only USD is accepted for Sponsorships.

-How do I stop a Sponsorship?

All monthly sponsorship payments can be reviewed or discontinued at anytime through "People I Sponsor" in your Account Settings or Dashboard. You can review, or discontinue your sponsorship at any time.

-Reserved amount?

10% is reserved for service, maintenance, and continual improvement of the site to meet your needs. This excludes the PayPal third party payment processing fees that may apply.

(Significantly less than other services and we provide many features.)

We understand that you work hard and want to keep as much as you can in your pocket while having the best service possible!

Payment Methods

-What Payment Methods are accepted?

Any payments that are available in Paypal are accepted. Paypal is the most popular Third Party Payment Processor, Funds are directly processed by Paypal and do not touch our end. If any question are to arise from transactions, receiving funds, or chargebacks you should contact PayPal directly. PayPal third party payment processing fees may apply.

Blacklisting

-How does Blacklist Feature work?

Chargebacks are irritating, this feature allows you to prevent fraudulent users, trolls, or abusers from tipping, sponsoring, and treating you. Currently it bans their account from sending you anything. This feature also removes them from your Pal Panel.

Notifications & Widgets

-What are notifications & widgets?

Real Time Highly Customizable Live Stream Notifications and Tracking for your needs.

Set up notification seamlessly and beautifully with our intuitive drag-and-drop system. Easily set up notifications for Twitch and Youtube.

-What notifications and widget tracking are available?

Twitch Notifications Include: Follows, Tips, Sponsors, Subscriptions, Treats, Hosts.

YouTube Notifications Include: Tips, Sponsors.

-How do I implement these notifications & widgets into my stream?

If you're streaming with OBS, you'll need to have the CLR Browser Source Plugin installed (it's all free!) Once the plugin is installed, just pop the Notification or Widget link into the CLR source and it should appear on your scene.

You can also use XSplit and implement the same Notification/Widget links.

Business Inquiry

-Want to submit a Business Inquiry?

For business inquiries, e-mail: admin@treatstream.com

Have your own questions or suggestions?

Email us directly at support@treatstream.com